So this is the end of the contract with the security company Sacramento? For sure, you must have passed through many stages to find the best security company in the jam-packed marketplace of Sacramento. Since the contract is ending and you are stepping in to renew it, are you sure you know what you need to ask and make the contract long-term?
Most clients get confused about what to ask the security company because they don’t want to spoil the contract by asking something stupid. To end this confusing situation, here are the nine crucial questions.
9 Questions to Ask the Security Company Sacramento
After confirming with the experienced clients, here is the complete guide. Make sure to read till the end to make a reliable contract.
- Do They Worth Renewing the Contract?
You have to ask this question yourself. Do you think the security company Sacramento is worth being trusted to renew the contract? Were you satisfied fully with the quality of service they performed?
Recall the experience you had with the security guard company in the time contract. If things were satisfying, proceed for the next.
- How Responsive Are They?
You hired the security company for the safety drive. The more active and responsive they are, the higher the service quality. Besides the performance of the security guards, the best security company also social calls the location to examine the performance of the guard.
If these elements were missing in your first contract- ask them to add in the new one. Note down all grumbles you have regarding the performance of the security guards.
- What Changes Will They Make In the Contract?
Now let us hear what the security company Sacramento has to say about the contract. For sure, they must have prepared the bits and pieces they want to put in the contract. Do listen to their story.
Listen carefully to what they want to say from their side. Maybe the objectives are beneficial for you. At any point where you sense something suspicious, say it out. Never make the contract befuddling.
- Length of the Contract
Okay, so how long are you going to get linked with the security company Sacramento again? 6 months, 1-year, or maybe 2-years? Most security companies sign the contract for 3-4 years & retain all the rights of changing the service quality.
On the other side of the story, some security companies give the flexibility of updating the contract to the client- you. They let the clients update the contract & decide the length based on their service quality.
If you have the second option, then decide the length per your need. The least you should go with is 2-years, only if the quality of service is satisfying.
- Is There Any Update On the Pricing?
Most security companies take contract renewal time as a golden chance to update the pricing. Be alert for this. Have a detailed conversation on the pricing matter.
Ask them whether they are adding any new element to the package. If yes, then increment is acceptable. But if there is no new update and the price is increasing, then no need to pay extra pennies.
- Can They Customize Services According To Need?
Sometimes you necessitate some customization in the contract you are signing with the security company Sacramento. The customization includes;
- Special timing
- Demand for uniform
- Special skill
- Extra working hours
Every business demands special services. Based on that, you can ask for a customized service package from the security company. In the customized services, you have the flexibility to mandate whatnot you want.
If your security company does not offer this flexibility, maybe it is time to say goodbye and shake hands with another one.
- How Reliable Their Customer Service Is?
By customer service, we are not referring to the security guards only but the whole staff of the security company. Their customer service will reflect how professional and reliable they are with their profession.
Again, recall your experience of the first contract. Were you contented with customer support? If not, then ask them to improve it.
The management system of the security company should be potent. They should guide the guards repeatedly on how to handle clangs & comment on their slip-ups and ask to work on them.
- How Frequently They Held Guard Training
The duty of the security company Sacramento doesn’t end on the point that they hire the guards, send them on your door, and let them perform the way they want.
The security company should often hold training sessions to train the guards because there is always room for improvement. During your meeting with the security company, put forward your demand for guard training.
Ask the company to arrange monthly training sessions and improve their service quality. If they agree on this, then that’s respectable. But if not, then make them accept.
- What Technology Are They Using in Services?
So, here comes the last question to ask the security company Sacramento. Every day, new technologies are being introduced to offer convenience and seize out hurdles from our lives. The same goes for the security field.
Along with security cameras and tracking devices, hundreds of security gadgets are available in the market. What you need to do is ask the company whether their guards are well-trained with the gadgets. Without costing extra bucks, they should use the devices.
Renewing the contract might sound perplexing to you; by keeping things simple and clear, you can make the process effortless. Must ask the nine questions mentioned to the security company Sacramento while renewing your contract.
Lastly, make sure to share this content with your friends and family living in Sacramento to let them know the questions.